Get in Touch with us. We'd love to hear from you.
EMAIL US
YOUR QUESTIONS ANSWERED
Q. How many people can the room occupy?
A: Maximum of 2 adults and one child under 12 years of age, sharing the existing beds.
Q. Can I add an extra bed and baby cot?
A: Yes, only in selected room type and it is subjected to availability. Charges apply. We are sorry but baby cots are not available.
Q. Do you offer flexible check in / check out times?
A: Yes, especially when you book direct given if there is sufficient room available.
Q. Do you serve breakfast? What time do you serve breakfast?
A: Breakfast is available from 07:00am to 10:30am daily.
Q. Do you allow pets in the hotel?
A: We are sorry but no pets are allowed.
Q. Do you have swimming pool and gym?
A: We are sorry but we do not have both of these facilities in the hotel.
Q. How do I get to your hotel?
A: It’s simple. Do refer to our location section.
Q. How far is the hotel away from the train station or airport?
A: The nearest train station would be Farrer Park MRT (North-East line) of about 600m or 8 minutes walk. By car, it takes 20 minutes from the airport to the hotel.
Q. Is there parking available and is it chargeable?
A: We are sorry but there isn’t parking available.
Q. What if I do not have a credit card, can I make my booking?
A: Do reach our reservations department and we are able to place you a booking (except for demand date / peak period) which we will hold the booking until 3pm of the arrival date. After which, the booking will be released.
Q. What if I wish to pay in cash?
A: For non-refundable bookings, a valid credit card must be used to pay at the time of booking. For flexible bookings, we will hold the given credit card for 1 night rental as guarantee. The guest can settle the deposit and rental upon check in by cash.
Q. Can I shorten stay after check in?
A: For non-refundable bookings, no refund for shorten of guest stay. For flexible bookings, a one night charge is applicable.
Q. Can I use my friend’s credit card to make the booking?
A: No, a credit card and valid photo ID MUST be produced at check-in, in the name of the guest that matches the booking.
