Whether you have a question about your reservation, an event or would like more information about what we do, we’d love to hear from you.
Contact Us
Front Office:
Aqueen Hotel Paya Lebar
33 Jalan Afifi Singapore 409180
Tel: +65 6713 9999
Aqueen Prestige Hotel Lavender
178 Tyrwhitt Rd, Singapore 207577
Tel: +65 6395 7788
Aqueen Prestige Hotel Jalan Besar
29 Tyrwhitt Rd, Singapore 207533
Tel: +65 6426 0988
Reservations Team
Tel: +65 6867 6867
Fax: +65 6692 6929
Email: reservations@aqueenhotels.com
Operation hours:
9.00am to 6.00pm (Mon to Fri)
Closed on Saturday & Sunday
For hotel related matters, please contact our properties directly.
Tel: +65 6692 6908
Fax: +65 6692 6929
Email: sales@aqueenhotels.com
Fax: +65 6692 6929
Email: events@aqueenhotels.com
Aqueen Hotels and Resorts is managed by-
61 Tai Seng Avenue #05-13
Singapore 534167
Tel: +65 6692 6900
Fax: +65 6692 6929
Operating Hours: 8.30am to 6.00pm (Mon to Fri)
Closed on Saturday & Sunday
Data Protection Officer:
Email: dpo@tenpage.com
FAQ
Q. How many guests can each room accommodate?
A. Our rooms can accommodate a maximum of two adults and one child under 12 years of age.
Q. Do you offer flexible check-in and check-out times?
A. Yes, we can arrange flexible check-in and check-out times, subject to room availability. Guests who book directly with us can take advantage of this benefit.
Q. Are pets allowed in the hotel?
A. We regret to inform you that pets are not permitted in our hotel.
Q. Can I make a booking without a credit card?
A. Certainly. Please contact our reservations department, and we’ll be glad to hold a booking for you (excluding peak periods or high-demand dates). This booking will be reserved until 3 p.m. on the day of arrival, after which it will be automatically released if not confirmed.
Q. Is it possible to pay in cash?
A. For non-refundable bookings, a valid credit card is required for immediate payment. For flexible bookings, we will hold your credit card details as a guarantee for the first night. Upon check-in, guests are welcome to settle the deposit and room charges in cash.
Q. Can I shorten my stay after check-in?
A. For non-refundable bookings, we are unable to issue refunds for shortened stays. For flexible bookings, a one-night charge applies in the event of an early departure.
Q. May I use a friend’s credit card for my booking?
A. Unfortunately, we require the guest’s own credit card and a matching valid photo ID upon check-in to complete the booking.
